TSB customers hit by payment problems

6 hours ago 15

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Customers of retail bank TSB have taken to social media to say they have had problems with payments not going through to their accounts.

Many said they had not received their child benefit on Tuesday, while others said they had not received their salaries.

The bank said it was working on a fix and would get payments to people as soon as possible. HMRC recommended that affected customers contact the bank.

According to the Downdetector website, which monitors outages of online services, there was a spike of payments complaints about TSB on Tuesday morning.

TSB said in a statement: "We're aware of an issue with some BACS payments not yet showing on customers’ accounts. We are working on fixing this and will provide an update as soon as possible."

Writing on X, a user called Nicola told HMRC customer service that she had not received her child benefit payment.

HMRC responded: "We are aware of this and understand this relates to issues certain banking providers are experiencing. We recommend you contact them in the first instance."

The Downdetector website showed hundreds of complaints about TSB on Tuesday, with many concerning payments.

One user, Olivia, wrote: "At this point, I’m going to have to borrow money because I’m overdrawn without an overdraft and need to do a food shop."

The late payment, which appears to be affecting only TSB customers, comes after half a million people were left without their child benefit payment in June after a technical issue at HMRC.

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